One inbox for every customer conversation.
Website, WhatsApp, Instagram, email and Slack — unified, with AI on the front line and humans one click away.
A modern shared inbox that blends AI-first responses with seamless human handoff, so no conversation ever slips through.
How it fits your business.
Live Chat is the operational surface for your whole support and sales team. AI answers what it can, tags what it can't, and routes escalations with the full transcript, customer profile and CRM context attached.
Business value. Cut first-response time by 90%, reduce ticket volume by 65%, and give your support team leverage instead of a queue.
Install the widget and link WhatsApp, IG, email and Slack.
The assistant handles routine questions instantly.
One click to take over — with the full backstory.
Why teams choose it.
Omnichannel inbox
Every message, every channel, one screen.
AI + human blend
Best of both — speed and empathy.
Assign & collaborate
Mentions, notes and status updates built in.
Full CRM context
See who you're talking to and what they've bought.
Canned replies
Save your team's greatest hits as one-click responses.
SLA tracking
Never miss a promised response window again.
Who it's for.
| E-commerce support | Order status, returns and product questions handled in seconds. |
| Onboarding help | New users get contextual answers without leaving the app. |
| Sales handoff | Warm leads escalate straight to a live rep with context. |
| Global teams | Route by language, timezone or expertise automatically. |
Other features.
AI Sales Assistant
Trained on your catalog, docs and brand voice — indistinguishable from your best salesperson.
Lead Qualification
AI-powered lead scoring that separates buyers from browsers — and pipes hot ones straight to your team.
AI Knowledge Base
Turn PDFs, docs, help articles and Notion pages into an assistant that answers with exact citations.
Frequently asked questions.
Everything you need to know about credits, features, security and support. Can't find an answer? Talk to us.
Ready to sell in your sleep?
Join 8,000+ teams using Celonis to convert conversations into revenue.