Every conversation, in the CRM your team already uses.
Two-way sync with HubSpot, Salesforce, Pipedrive, Attio and 40+ tools — no middleware, no glue code.
Conversations, contact updates and pipeline events flow both ways in real time, so sales works from a single source of truth.
How it fits your business.
CRM Integrations connect Celonis to your existing pipeline so every chat automatically creates or updates the right contact, deal or ticket. When your CRM changes, the assistant sees it in seconds.
Business value. Kill data entry, eliminate stale pipelines, and give reps a CRM that actually reflects what's happening in real conversations.
OAuth into your CRM — no dev work.
Drag-and-drop mapping between chat data and CRM properties.
Bi-directional events keep both systems honest.
Why teams choose it.
40+ integrations
All the big names, plus API for the rest.
Two-way sync
Data flows in both directions in real time.
Field mapping UI
No JSON, no code, no consultant.
Webhook events
Trigger anything downstream.
Zapier & Make
For the tools we don't natively integrate with.
Audit log
Full history of every sync for compliance.
Who it's for.
| Deal enrichment | Every chat transcript attached to the deal record. |
| Auto-lead creation | New contacts flow into the right list automatically. |
| Pipeline updates | Stage moves triggered by conversation outcomes. |
| Attribution | Track which chats sourced which deals. |
Other features.
AI Sales Assistant
Trained on your catalog, docs and brand voice — indistinguishable from your best salesperson.
Live Chat
Website, WhatsApp, Instagram, email and Slack — unified, with AI on the front line and humans one click away.
Lead Qualification
AI-powered lead scoring that separates buyers from browsers — and pipes hot ones straight to your team.
Frequently asked questions.
Everything you need to know about credits, features, security and support. Can't find an answer? Talk to us.
Ready to sell in your sleep?
Join 8,000+ teams using Celonis to convert conversations into revenue.