See exactly which conversations make you money.
Revenue attribution, conversion funnels and cohort insights — from the first hello to the closed deal.
A purpose-built analytics layer for conversational commerce, with the metrics your CFO cares about and the drilldowns your ops team needs.
The whole flow.
Analytics Dashboard tracks every conversation through to revenue, so you can quantify the ROI of AI chat, spot high-leverage flows and double down on what works.
Prove the payback of AI chat with hard numbers — average deal size, lift over baseline, and revenue per conversation.
Conversations, events and revenue captured automatically.
Filter by channel, language, intent, agent or product.
Push to your BI stack or drop widgets into ops dashboards.
Why teams choose it.
Every deal traces back to its conversations.
Understand behavior over time.
Live metrics for busy days.
Slice by any dimension you track.
Take the data wherever you need.
Get pinged when metrics go sideways.
Built for real teams.
One-page revenue view for the exec team.
Find the drop-off in every funnel.
See where the bot fails and retrain.
Rank human reps by resolution and CSAT.
Other features.
AI Sales Assistant
Trained on your catalog, docs and brand voice — indistinguishable from your best salesperson.
Live Chat
Website, WhatsApp, Instagram, email and Slack — unified, with AI on the front line and humans one click away.
Lead Qualification
AI-powered lead scoring that separates buyers from browsers — and pipes hot ones straight to your team.
Frequently asked questions.
Everything you need to know about credits, features, security and support. Can't find an answer? Talk to us.
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Join 8,000+ teams using Celonis to convert conversations into revenue.