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Ideas from the frontier of AI sales.
Report · Jul 1, 2026 · 18 min
The state of AI in sales, 2026
We surveyed 1,200 revenue leaders on how they're actually using AI. The gap between hype and reality — and where the real leverage lives.
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Growth
Jun 10, 2026 · 6 min
How AI chat cut our support tickets by 65%
A case study on deploying Celonis across three product lines and what we learned.
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AI
Jun 3, 2026 · 8 min
Designing prompts for high-converting sales bots
The prompt patterns that separate the closers from the tire-kickers.
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Product
May 28, 2026 · 4 min
Shipping Celonis 2.0: what's new
A faster runtime, better tone controls, and a redesigned inbox.
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Engineering
May 15, 2026 · 10 min
From chat to CRM in under 400ms
The architecture behind our real-time CRM sync.
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Growth
May 2, 2026 · 5 min
Why conversational commerce is eating email
The shift in buyer behavior and how to ride it.
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AI
Apr 22, 2026 · 12 min
Fine-tuning vs. RAG: a practical guide
When to reach for each — and why most teams pick the wrong tool.
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